State Farm® Insurance Agent Adrian Valdez

"Long story short requested a call back due to an issue with my policy on May 8. As of today May 26 haven’t received a call back. Just a nasty attitude from the rep when I requested help. It’s very interesting how business will call to get your money but can’t help with a simple task. A simple task! Customer service is key! Can’t wait to switch my policy!"

"I changed carriers for the first time in over 10 years. Amelia at State Farm in Rowlett made that process and change easy and efficient. I had a couple of changes on the quote initially and the new quote was sent back in a timely manner. Amelia also took my phone call later on and was really great to talk with. Everything was clear and understandable. If you're looking for new insurance, you're obviously checking the reviews. Look seriously at this place. Cheers."

"She went above and beyond. I spoke to like 4 different insurance companies, and they were impatient rude.Adrian stayed past her time ⏲️ she was getting off she gave me different quotes and was patient she had a friendly inviting tone..She assured me I can later change my insurance and add or upgrade my insurance she answered all of my questions. I was pleased with the outcome, and I would call her supervisor 😀 and let them know she had to hear my husband and I get into an offal argument and listened to why I got very ugly with him..She listened to why come I was humiliated and understood advises me I didn't have to be a shamed or embarrassed about my husband making me explain our personal finances in front of her...she was so professional as I explained I'm a student in school for my CDL'S and my husband is not getting I'm testing on Wednesday and we will soon have our finances together 😀"

"Just recently got an amazing deal on life and car insurance with the help of Amelia. She was incredibly helpful and walked through everything with me making sure I understood all that I was signing. She was also really sweet and made the entire process quick and easy."

"Amelia was my personal agent and she was a blessing! With all of the hardships of moving to a new state, she made the transition smooth and easy for my family and I! She was patient and very considerate of my needs and I appreciate that about her! That made me greatful for State Farm!"

"Amelia was great! Very responsive, patient with my schedule, and informative. The part that impressed me the most was her patience with me when I asked about life insurance. Helping me to find the best value-added life insurance package. I highly recommend Amelia to any other veterans out there that are having difficulty finding life insurance."

"After realizing my auto policy was ridiculously high, I decided to shop around. I was, of course, bombarded with a million different agencies calling, emailing and texting as expected when I put my feelers out there. However, Amelia was the one agent who struck that perfect balance between communication and incessant stalking-lol. I was fielding several calls, texts and emails a day from various agents during the course of my work day. When I reached out to Amelia and let her know my current availability to discuss rates, she was the only one who respected that and didn't blow up my phone during work! We set a few phone appointments and we had a family emergency and I was unable to take her calls for a couple days. Instead of being irritated or curt, she was polite, SO gracious and professional when the dust settled on our family emergency and we were able to resume our search with her! She fielded my one million questions with patience and expertise and the entire experience was extremely user friendly! ALSO!...her agency does NOT financially penalize you for making monthly payment installments! We were paying close to $600 annually JUST IN INSTALLMENT FEES ALONE anytime we did NOT pay out the 6 month policy in a lump sum. We saved SO much money right off the bat for that feature alone along with the other discounts! Really looking forward to sticking with a company and agent that doesn't sneak in fees and price increases at every renewal! Glad to have found her!"