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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jackie Davis

May 26, 2023

1  out of  5 rating by Jackie Davis
"Long story short requested a call back due to an issue with my policy on May 8. As of today May 26 haven’t received a call back. Just a nasty attitude from the rep when I requested help. It’s very interesting how business will call to get your money but can’t help with a simple task. A simple task! Customer service is key! Can’t wait to switch my policy!"

Carolyn Thomas

May 13, 2023

5  out of  5 rating by Carolyn Thomas
"My experience was great 👍. Very professional and knowledgeable. Very friendly in a manner that made me feel relax. I was taking care of at a time I needed the most!!! Give them a try because I believe they will not let you down"

C Pecina

May 4, 2023

5  out of  5 rating by C Pecina
"I changed carriers for the first time in over 10 years. Amelia at State Farm in Rowlett made that process and change easy and efficient. I had a couple of changes on the quote initially and the new quote was sent back in a timely manner. Amelia also took my phone call later on and was really great to talk with. Everything was clear and understandable. If you're looking for new insurance, you're obviously checking the reviews. Look seriously at this place. Cheers."

Tranisha Guzman-Lopez

April 27, 2023

5  out of  5 rating by Tranisha Guzman-Lopez
"She went above and beyond. I spoke to like 4 different insurance companies, and they were impatient rude.Adrian stayed past her time ⏲️ she was getting off she gave me different quotes and was patient she had a friendly inviting tone..She assured me I can later change my insurance and add or upgrade my insurance she answered all of my questions. I was pleased with the outcome, and I would call her supervisor 😀 and let them know she had to hear my husband and I get into an offal argument and listened to why I got very ugly with him..She listened to why come I was humiliated and understood advises me I didn't have to be a shamed or embarrassed about my husband making me explain our personal finances in front of her...she was so professional as I explained I'm a student in school for my CDL'S and my husband is not getting I'm testing on Wednesday and we will soon have our finances together 😀"

Samu Nkosi

March 16, 2023

5  out of  5 rating by Samu Nkosi
"Excellent customer service from Diana. They were very efficient, knowledgeable and really worked hard to get me the best deal"

Cris Miles

March 16, 2023

5  out of  5 rating by Cris Miles
"The team here is great! When we needed a form, Amelia went out of her way to take care of us. I would recommend this team to anyone!"

First name Last name

March 14, 2023

5  out of  5 rating by First name Last name
"Good news! I just saved a lot of money on my car insurance. Shout out to Diana for helping me out!"

bradley fowler

March 1, 2023

5  out of  5 rating by bradley fowler
"Diana was fantastic! She answered all my questions and made this an easy decision… sorry Flo, Diana saved me a lot of money and put together a much better policy! Thank you Diana!"


February 25, 2023

5  out of  5 rating by Raven
"Just recently got an amazing deal on life and car insurance with the help of Amelia. She was incredibly helpful and walked through everything with me making sure I understood all that I was signing. She was also really sweet and made the entire process quick and easy."

Joe McGee

February 17, 2023

5  out of  5 rating by Joe McGee
"Diana stayed on top of it and was able to get me the best rate I could find in a seamless in process. Highly recommend"

Randy Elliott

February 16, 2023

5  out of  5 rating by Randy Elliott
"Amelia was my personal agent and she was a blessing! With all of the hardships of moving to a new state, she made the transition smooth and easy for my family and I! She was patient and very considerate of my needs and I appreciate that about her! That made me greatful for State Farm!"

Joshua Rainey

February 9, 2023

5  out of  5 rating by Joshua Rainey
"Amelia was great! Very responsive, patient with my schedule, and informative. The part that impressed me the most was her patience with me when I asked about life insurance. Helping me to find the best value-added life insurance package. I highly recommend Amelia to any other veterans out there that are having difficulty finding life insurance."

Josh Han

February 9, 2023

5  out of  5 rating by Josh Han
"Amelia was very informative and answered all my questions. Thank you so much!"

Julie Reeves

January 17, 2023

5  out of  5 rating by Julie Reeves
"After realizing my auto policy was ridiculously high, I decided to shop around. I was, of course, bombarded with a million different agencies calling, emailing and texting as expected when I put my feelers out there. However, Amelia was the one agent who struck that perfect balance between communication and incessant stalking-lol. I was fielding several calls, texts and emails a day from various agents during the course of my work day. When I reached out to Amelia and let her know my current availability to discuss rates, she was the only one who respected that and didn't blow up my phone during work! We set a few phone appointments and we had a family emergency and I was unable to take her calls for a couple days. Instead of being irritated or curt, she was polite, SO gracious and professional when the dust settled on our family emergency and we were able to resume our search with her! She fielded my one million questions with patience and expertise and the entire experience was extremely user friendly! ALSO!...her agency does NOT financially penalize you for making monthly payment installments! We were paying close to $600 annually JUST IN INSTALLMENT FEES ALONE anytime we did NOT pay out the 6 month policy in a lump sum. We saved SO much money right off the bat for that feature alone along with the other discounts! Really looking forward to sticking with a company and agent that doesn't sneak in fees and price increases at every renewal! Glad to have found her!"

Murat Tuter

January 5, 2023

5  out of  5 rating by Murat Tuter
"They helped a lot while purchasing my new policy. Thanks to the team especially Diana!"

Fudge 2Da_ B

December 9, 2022

5  out of  5 rating by Fudge 2Da_ B
"I am so thankful that Diana is my agent she is so sweet an informative just can't beat it. Her customer service is top of the line.."

Liz Lasecki

November 18, 2022

5  out of  5 rating by Liz Lasecki
"Diana was so helpful and communicative. She made the process of switching insurance completely painless and even saved me money!! 100% recommend!"

Eric Myers

November 12, 2022

5  out of  5 rating by Eric Myers
"Diana was extremely helpful, very knowledgeable, and was able to save me almost 50% on my car insurance. Highly recommend calling her!"

Robert Huffman

November 7, 2022

5  out of  5 rating by Robert Huffman
"Great customer service. The staff was very friendly and helpful"

twodogs28 Garcia

November 5, 2022

5  out of  5 rating by twodogs28 Garcia
"Very helpful and professional! Thank you"

Yigit Karaca

October 28, 2022

5  out of  5 rating by Yigit Karaca
"Very helpful and kind! Thank you for interest and support"

Karime Vargas

October 24, 2022

5  out of  5 rating by Karime Vargas
"Diana everyone else in the office was amazing & helpful in getting my new insurance!! Amazing rates & worth it :)"

samuel gyempeh

October 14, 2022

5  out of  5 rating by samuel gyempeh
"Great customer service from Diana, she was very helpful"

Calen Deary

October 13, 2022

5  out of  5 rating by Calen Deary
"Diana was the insurance agent that I spoke with today it was the most pleasant experience I have had dealing with an insurance company. She was so helpful and guided me through the process of getting the most out of my policy for an amazing price."

Lana Al-Far

October 12, 2022

5  out of  5 rating by Lana Al-Far
"I’m so glad I switched from Allstate to State-farm, thanks to miss Diana Goytia. She was very helpful and fulfilled what I needed. If you want to switch to allstate I recommend talking to diana! Thank you diana !!"